Privacy Policy

Introduction

Westbridge CPD Institute (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, apply for CPD accreditation, or interact with our services.

Who we are

Westbridge CPD Institute
Registered in the United Kingdom
Email: info@icpd.org.uk

We act as a Data Controller for the personal data we collect and process through our website and accreditation systems.

What personal data we collect

We may collect the following categories of information:

Contact details: name, email address, phone number, and organisation name.

Application data: accreditation forms, supporting documents, and correspondence.

Website usage data: IP address, browser type, pages visited, and time spent on our site.

Payment information: if applicable, limited billing details for accreditation fees.

Professional information: position, qualifications, and relevant background for accreditation or verification purposes.

We do not collect sensitive data (e.g., race, religion, or health information) unless explicitly provided for compliance reasons.

How we use your information

We use your data for the following purposes:

1. 1. To process and manage accreditation and registration applications.
   2. To maintain the public register of accredited providers.
   3. To verify certificates and accreditation status.
   4. To provide customer support and respond to enquiries.
   5. To comply with legal or regulatory obligations.
   6. To improve our website, services, and communication.

We only collect the information necessary to perform these functions and will not use it for unrelated purposes without consent.

Legal basis for processing

We rely on the following legal grounds under UK GDPR:

• • Contractual necessity: when processing is required to deliver a service you have requested.
  • Legal obligation: to comply with applicable laws and regulations.
  • Legitimate interests: to manage our operations and ensure quality assurance.
  • Consent: where you have voluntarily provided permission (e.g., marketing updates).

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• • Accreditation records are typically retained for 6 years after expiry.
  • General enquiries and website correspondence are kept for up to 12 months.
    When data is no longer required, it will be securely deleted or anonymised.

Sharing your information

We may share limited data with:

• • Our internal accreditation and quality assurance team.
  • External auditors or regulatory authorities (if required).
  • Third-party service providers (e.g., hosting, IT support, payment processors) under strict confidentiality.

We will never sell or rent your personal data to third parties.

International transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy and rights.

Your rights under data protection law

Under UK GDPR, you have the right to:

• • Access your personal data (Subject Access Request).
  • Request correction of inaccurate or incomplete data.
  • Request deletion (“Right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (where applicable).
  • Withdraw consent at any time, if processing is based on consent.

Requests can be submitted to info@icpd.org.uk

We will respond within one calendar month.

Cookies and analytics

Our website uses cookies to improve functionality and analyse visitor behaviour.
You can manage or disable cookies in your browser settings.
Anonymous usage statistics may be collected via Google Analytics or equivalent tools.

Data security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration.
Access to your data is restricted to authorised personnel only.

Updates to this policy

We may update this Privacy Policy periodically.
The revised version will be published on this page with a new “last updated” date.
We recommend reviewing this policy regularly to stay informed.

Contact us

If you have any questions or concerns about this Privacy Policy or how your data is processed, please contact:

Data Protection Officer
Westbridge CPD Institute

info@icpd.org.uk

United Kingdom

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk